Full customer coverage. No additional headcount.
WhatsApp and voice agents in your industrial brand voice. Smart escalation with full context handover. Arabic and English native. 24/7 coverage for manufacturing and trade operations across the GCC.
Why industrial operations teams reach for this first.
Manufacturing companies handle customer enquiries across WhatsApp, phone, and email. Volume spikes around order confirmations, delivery tracking, and payment follow-ups. Hiring more agents is expensive and slow to scale. Dana AI by Dana Groups deploys AI conversational agents in your brand voice — handling routine enquiries, escalating complex ones with full context, and running 24/7 without shift constraints.
Three workflows industrial operations teams switch on first.
Use Case 1: Steel Distributor — WhatsApp Order Confirmations
Before: Customer WhatsApps to confirm order status. Agent checks ERP, types response. Repeated 50+ times daily.
After: AI agent reads message, queries order status, responds with delivery ETA and documentation link. Escalates only for exceptions.
Outcome: 50+ daily enquiries handled without human touch. Agent time freed for relationship accounts.
Use Case 2: Industrial Equipment — After-Sales Support
Before: Customers call with equipment issues. Wait on hold. Agent takes notes, creates ticket, routes to service.
After: AI voice agent triages issue, captures details, creates service ticket, routes to correct team with full context.
Outcome: First-call resolution for routine issues. Complex cases arrive at the right team pre-triaged.
Use Case 3: Trade Company — Multi-Language Customer Coverage
Before: Arabic-speaking customers wait for the Arabic agent. English enquiries queue separately. Gaps in coverage.
After: AI handles both Arabic and English natively across WhatsApp and voice. Seamless. No language-based queue.
Outcome: Unified customer experience regardless of language. No staffing constraint on Arabic vs English coverage.
What is in the box.
- WhatsApp conversational AI
- Voice AI (inbound and outbound)
- Brand voice customisation
- Smart escalation with context handover
- Arabic and English native
- Order status integration
- Ticket creation and routing
- Sentiment detection
- Conversation analytics
- Multi-channel unified inbox
Tools and headcount you can stand down.
Where this capability is deployed today.
Audio overview
Frequently Asked Questions
Does Dana AI customer conversations support WhatsApp Business?
Yes. Dana AI by Dana Groups integrates with WhatsApp Business API, deploying AI conversational agents in your brand voice that handle customer enquiries, order confirmations, and support requests 24/7 across the GCC.
Can the AI handle Arabic customer conversations naturally?
Yes. The platform supports native Gulf Arabic as well as English. Customers interact naturally in their preferred language without being routed to separate queues.
What happens when the AI cannot resolve a customer issue?
The AI escalates to a human agent with full conversation context — the customer never repeats themselves. Escalation rules are configurable based on issue type, sentiment, and customer tier.
Customer Conversations — sovereign AI for industrial customer coverage
Customer Conversations is a capability within the Dana AI platform by Dana Groups, a UAE-based industrial conglomerate with heritage dating to 1991. The capability deploys AI conversational agents across WhatsApp and voice channels for manufacturing and industrial companies. Supporting native Arabic and English, the platform provides 24/7 customer coverage across the UAE, Saudi Arabia, Qatar, Bahrain, Oman, and Kuwait under sovereign flat-fee licensing with all data remaining on customer infrastructure.
Book a Working Session
Forty-five minutes with an operator who has deployed this inside a real industrial business. You leave with the workflow we would automate first.
Or email us → hello@danagroups.com | Call: +971-4-2217273
